Shipping policy
Shipping & Delivery
We deliver to Germany, Austria, Switzerland, Liechtenstein, the Netherlands, Belgium, Luxembourg, France, Spain, Italy and Poland.
Germany
Shipping is free, with no minimum order value. Delivery usually takes 1–3 business days.
Switzerland and Liechtenstein
Delivery usually takes 3–5 business days. Shipping, customs clearance and import duties are already included in the displayed price. There are no additional charges upon delivery.
Other EU countries
The following shipping charges apply per order in addition to the product price:
- Austria, the Netherlands, Belgium and Luxembourg: €4.99
- France: €8.99
- Spain and Italy: €11.99
- Poland: €19.99
Delivery to these EU countries takes 3–5 business days.
Shipping charges are shown at checkout before you complete your order.
Shipping method and risk
Goods are sent by post. The seller bears the shipping risk if the customer is a consumer.
Delivery times
The delivery times stated for each product are calculated from the time of our order confirmation, provided that the purchase price has been paid in full (except for payment by invoice, if offered).
The delivery times stated above apply to the respective destination country unless a different delivery time is specified for the product.
Return costs in the event of withdrawal
If you exercise your right of withdrawal, you bear the direct cost of returning the goods. Please see our withdrawal policy for details.
Return instructions
Regardless of your statutory right of withdrawal, we ask you to follow these instructions when returning goods to help us process your return smoothly:
- Please send returns only to the following address:
Jespira GmbH
Emil-Figge-Str. 91
44227 Dortmund
Germany - Returns sent to parcel lockers or parcel shops cannot be accepted.
- We recommend using a tracked shipping service and keeping proof of postage.
- If possible, please use the original packaging and include all accompanying materials, such as labels and protective films.
- Shipments without sufficient postage will not be accepted.
These instructions are not mandatory requirements for validly exercising your right of withdrawal, but help us process returns quickly and efficiently.