Refund policy

Instructions on withdrawal

(1) When concluding a distance contract, consumers have a statutory right of withdrawal, about which the provider informs them below in accordance with the statutory model. Exceptions are set out in paragraph (2). Paragraph (3) contains a model withdrawal form.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us (Jespira GmbH, Emil-Figge-Str. 91, 44227 Dortmund, email: kontakt@jespira.com) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal.

We will make the reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

(2) Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to distance contracts for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (section 312g(2), no. 3 BGB).

The choking emergency device “LifeSaveAir®” sold by the provider is delivered sealed for hygiene reasons. Withdrawal is excluded once the seal has been opened or removed.

(3) Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

— To:
Jespira GmbH
Emil-Figge-Str. 91
44227 Dortmund
E-Mail: kontakt@jespira.com

— I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
_________________________________________________________

— Ordered on (*) / received on (*)
_________________________________________________________

— Name of consumer(s)
_________________________________________________________

— Address of consumer(s)
_________________________________________________________

— Signature of consumer(s) (only if this form is submitted on paper)
_________________________________________________________

— Date
_________________________________________________________

(*) Delete as appropriate.